![]() General assistance setting up a new local accountģ. Attending to verification issues, such as where codes have not arrived or postcards have not been receivedĢ. If that is the case, GBP Support can assist customers with the following matters:ġ. There are times when you just need to speak with a real person, particularly if you find that you cannot solve your specific problem with information from the community forum. A user can find a wealth of information that will explain how to claim ownership of their listing. The GBP Help community forum, conversely, can be accessed immediately and features a discussion category specific to this issue. If one overcomes that obstacle and manages to telephone GBP Support, they may be disappointed to learn that most calls are taken by call centres in India (although some calls are handled by United States employees in Ann Arbor, Michigan). However, it has become increasingly difficult to locate direct email or telephone contact details (a deliberate tactic to encourage people to resolve the problem themselves). If the employee resigns his or her position with the business, the owner has no way of accessing the listing.Ī business owner can contact GBP Support directly to request assistance solving this issue. That employee may have claimed the business’ GBP listing page using their personal account or may have created a new account without informing the business owner of the details. It is common, for instance, for many businesses to have a particular employee in charge of the business’ online presence. Alternatively, the GBP Support team can be contacted directly by phone or Twitter.Ī common issue tackled by GBP Support occurs where the listing is under the control of someone other than the business owner. Users can consult the discussion categories for information or directly post a question to the live feed. It is the best place to start if you have a problem that needs to be solved or general questions. The GBP Help community forum is very extensive and, as noted above, contains discussion categories for a range of issues. Google Business Profile Help also has a support service staffed by Google employees who can be contacted directly. It is peer-supported and managed primarily by a group of top contributors who have the ability to escalate issues and cases to Google. The GBP Help community is operated by volunteers who are not employees of Google. Category pages “discussion” that contain information on topics such as articles, news and updates.A live feed, where live discussion takes place and issues or questions may be posted immediately.The community forum contains tips and tutorials for using GPB, and answers to frequently asked questions. The page also features a search box that will direct a user to go after inputting an issue or task. The help center allows users to perform a range of tasks relevant to a listing, including verifying a business, updating business information, engaging with customers, managing bulk listings, and many more. Google Business Profile Help is a help center and online community forum where business owners can obtain support and assistance for their Google Business account and listing.
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